PURCHASE CONDITIONS

Mysbod.se is part of Nellispresenter AB (559126-6332) www.nellispresenter.se

If you want to get in touch with us, email: support@mysbod.se

SHIPPING & DELIVERY

Delivery is made with Postnord, normally the goods are delivered within 1-3 working days.
Your package is delivered to an agent near your delivery address, Postnord automatically chooses a suitable one, but if you want to change, you can usually do it in the Postnord app.
Keep in mind that the package only remains with the agent for seven days, then it is returned to us and we charge a fee for unclaimed packages.

Identification is needed to pick up the package from the agent.

If you use the Postnord app, notifications will be displayed in it, you can then follow the entire package's journey and if you want someone else to pick up your package for you, you can identify yourself with mobile BankID.



Most products we have in stock for direct delivery, but sometimes we post products that are on their way in so you can pre-order.
Info about delivery time is then next to the product. (All products in the same order are sent together).

SHIPPING COSTS

Sweden - Postnord agent 65 SEK - FREE SHIPPING from 999 SEK.
Sweden - Postnord Express handling Agent 85 SEK.
Sweden - Postnord Home delivery 125 SEK.
Sweden - Business package - 245 SEK incl. VAT (Sent with DHL)
Pick-up - 0 SEK (Picked up in our parcel box at Kalmarvägen 14 in Kisa)

Finland (we do not send to Åland) - 149 SEK

OTHER DELIVERY ADDRESS

If you want to send a gift directly to someone else, you can choose another delivery address at checkout.
Remember to write a parent's name as the recipient if you want to send a gift to a child as identification is required to pick up the package.
If you choose to buy a gift wrapping on the product, we will not add a delivery note to the package.

PRICES

Prices include VAT at 25% except on food and books which is 6%.

PAYMENT OPTION PRIVATE PERSON

KustomCheckout

We use Kustom Checkout as our payment solution. This means that you can easily identify yourself and choose the payment method that suits you best.
Choose between Klarna, Swish, Card, Apple Pay, Google Pay, Bank Transfer, Invoice, Partial Payment or Account.

If you choose Klarna as your payment method and have questions about your payment or invoice, contact Klarna's customer service.
If you have questions about your payment when you have chosen other payment methods, contact Kustom Checkout.

We may share your personal information such as contact information and order information with Kustom and Klarna when the checkout is loaded, in order to handle your purchase.
Your personal data that is shared is processed according to Klarna's own data protection information and Kustom's own data protection information.

PAYMENT OPTIONS FOR COMPANIES & MUNICIPALITIES / COUNTIES

COMPANIES - We offer corporate orders to pay by Swish, Card or Billie invoice 30 days.

M UNICIPALITIES & COUNTIES - E-invoice.

ORDER CONFIRMATION

After placing an order, an order confirmation should be sent out automatically, if you have not received an order confirmation from us, email us and ask if the order has gone through.
The confirmation may have ended up in your spam or there may have been a technical error on the automatic mailing just when you ordered.
Before placing a new order, please ask us first, we can't be responsible for duplicate orders or sending out an order you didn't think went through.

DELIVERY CONFIRMATION

Once your order is packed, we will email a delivery confirmation to your specified email address .

RIGHT OF WITHDRAWAL AND OPEN PURCHASE IN 14 DAYS

Here you can buy return shipping within Sweden, if you would rather order shipping from Postnord yourself, keep this in mind:

1. You can choose to return and get your money back within 14 days of receiving an item.
However, the right of withdrawal does not apply to food, underwear or products made to order.

If you return your entire order, the shipping fee will also be refunded, however, this only applies if you chose the cheapest shipping option when you placed your order.
The cost of return shipping is borne by the customer.

2. You must notify us within 14 days that you regret your purchase and want to return, remember to save proof that you notified us of your right of withdrawal within 14 days from the day you received your package.
You must always email us to this email: support@mysbod.se and inform us that you are going to return.

3. Right of withdrawal requires that the item is returned in its original condition, that is, unused and with all labels and any packaging are undamaged.
For returns and exchanges, you as a customer are responsible for the return cost.

4. For returns and exchanges, you as a customer are responsible for the return cost.

5. All returns must be sent with Postnord and delivered directly to our company address, not to agents!

6.In the case of returns, it is you as a customer who has the legal responsibility for the return reaching us.
Therefore, always save the shipment number until you receive confirmation from us that the return has arrived. If the item(s) are damaged or lost when you return them, you are responsible for payment.

7. if you choose to return your order in the same box you received the delivery in, it is very important that you remove the old consignment note from the box, otherwise Postnord may invoice penalty fees that we are not responsible for. It may only be the return label on the box.

8. The delivery note that comes with the item(s) must be returned together with the item(s).

9.If you have not chosen the cheapest shipping option, we cannot refund the shipping cost.

Return address:
Nellispresenter AB
Kalmarvägen 14
59038 Kisa

E-mail is given as notification when you send back your package: support@mysbod.se

* We process your return within 14 days of receipt!

(If you have chosen to pay with Klarna invoice, you can pause it or pay it, if the return is approved, the amount will be refunded)

If you wish to cancel / change a placed order, this should be done as soon as possible to our email: support@mysbod.se when you email us, you should state your order number.
If your order has already been picked, you must return the package to us instead. If you shop as a company, the right of withdrawal does not apply.

CLAIMS

If an item is incorrect, defective or mis-shipped, please email us at this email: support@mysbod.se for further detailed instructions.

Faulty or damaged goods must be claimed within 14 days.
When returning a product, we are responsible for the freight and any replacement delivery. The goods must be returned well packaged and in their original packaging.
If the product is damaged or lost when you return it, you are responsible for payment.

We handle complaints in accordance with the current Consumer Purchase Act and in the event of a dispute, we follow ARN's recommendations.

PROCESSING OF PERSONAL DATA

Mysbod.se (Nellispresenter AB) protects your privacy and always strives for a high level of data protection (e.g. we would never sell your personal data to another company).
This privacy policy explains how we collect and use your personal information. It also describes your rights and how you can exercise them.
It is important that you read and understand the privacy policy and feel confident about our processing of your personal data.

Read our full privacy policy here

UNRESOLVED PACKAGES

Your package stays with the agent for 7 days, then it is returned if you have not picked it up.

It is the buyer's responsibility to keep track of their package, once we have packed your order, we will email a delivery confirmation with the shipment number to your package.
If you have not received your package within three days of this, you should email: support@mysbod.se so we can check this.

In cases where packages are not picked up at the pick-up point, we charge the customer at least SEK 199 per unclaimed package.
If the return shipping costs us more than this SEK 199, we will charge the actual shipping cost.

This fee also applies to undelivered packages that are due to the customer writing the wrong address, so check carefully that it is the correct postal code, etc.
The fee also applies if the customer writes to us that Postnord has not notified (if the customer has not contacted us within three days of their delivery confirmation).

This fee is to cover:

1. Shipping to the customer: the cost of sending the item.
2. Return shipping: The cost for the shipping company to return the package.
3. Handling: Time for repackaging, administrative work and restocking.

Important to note: Not picking up a parcel does not count as a cancellation under the Distance Selling Act.

CHANGE THE NAME OF THE SHIPMENT

If you have accidentally written the wrong recipient name, we can in most cases change this afterwards, however, Postnord charges a fee for this.
You can purchase this service here.

FORCE MAJEURE

We accept no liability for indirect damage that may arise due to the product.

We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor disputes, fire, war, government decisions, reduced or no delivery from suppliers.

Furthermore, no liability is assumed for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.

OTHER INFORMATION

We reserve the right for any printing errors.
All image information should be seen as illustrations, and cannot be guaranteed to reproduce the exact appearance and nature of the product.